Neclace

Yes. We offer genuine gemstones, with gemstone details provided for each piece. Certification can be provided for eligible gemstones where applicable.

Yes, we offer international shipping to selected countries. Shipping options and delivery times are displayed at checkout or confirmed before dispatch.

Delivery times vary by destination and shipping method. Once your order is dispatched, you will receive tracking information to follow your shipment.

Depending on your country, customs duties, taxes, or import fees may apply. These charges are generally the responsibility of the customer and are determined by the destination country’s regulations.

Yes. We can discuss custom gemstone, metal, size, and design requirements. Contact us with your preferences and we will guide you through the process.

Yes. Depending on availability, you can request a particular gemstone, colour, size, shape, or quality.

Certification availability depends on the gemstone and jewellery piece. If certification is important to you, please contact us before placing your order so we can confirm the available documentation.

Our jewellery may be available in options such as gold, silver, or other metals depending on the design. The exact metal and purity will be clearly mentioned in the product details.

We recommend using our international ring-size guide before ordering. If you are unsure about your size, contact us and we can help you determine the appropriate size.

We photograph our jewellery carefully to represent the product as accurately as possible. However, gemstones are natural materials, so slight variations in colour, inclusions, and appearance may occur.

Yes. Natural gemstones commonly contain inclusions and variations that occur during their formation. These characteristics can make each gemstone unique.

Keep your jewellery away from harsh chemicals, perfumes, cosmetics, and excessive heat. Store each piece separately and clean it according to the care instructions provided.

We accept the secure payment methods available at checkout. International customers will see the applicable payment and currency options when placing an order.

Our return and exchange policy depends on the type of jewellery and whether the piece was customized. Please review our Returns & Exchanges policy before purchasing.

Yes. Gift packaging and special requests may be available depending on the product. Please contact us before ordering if you have specific gifting requirements.

Once your order has been dispatched, we will provide tracking details where tracking is available for your selected shipping method.

Absolutely. If you are unsure which gemstone, colour, cut, or jewellery style to choose, contact us with your preferences and our team can assist you.

You can contact us through our website’s contact form or the customer-support details provided on the site. Please include your order number when contacting us about an existing order.